Privacy policy.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: privacy@curistica.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Purchase or viewing history
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
Website and app user journey information
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Identification documents
Financial transaction information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Health and safety information
We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Gender
Photographs (eg staff ID card)
Copies of passports or other photo ID
Copies of proof of address documents (eg bank statements or bills)
Marital status
Next of kin or emergency contact details
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg DBS checks)
Performance records (eg reviews, disciplinary records, complaints or disciplinary action)
Training history and development needs
Monitoring employees’ IT use
We collect or use the following personal information as part of managing salaries and pensions:
Job role and employment contract (eg start and leave dates, salary, changes to employment contract or working patterns)
Time spent working (eg timesheets or clocking in and out)
Expense, overtime or other payments claimed
Leave (eg sick leave, holidays or special leave)
Maternity, paternity, shared parental and adoption leave and pay
Pension details
Bank account details
Payroll records
Tax status
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent
Contract
Legal obligation
Our lawful bases for collecting or using personal information as part of managing salaries and pensions are:
Legal obligation
Where we get personal information from
People directly
Publicly available sources
Previous employers
How long we keep information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Who we share information with
Data processors
Freeagent
This data processor does the following activities for us: Payroll, timesheets, expenses
Notion
This data processor does the following activities for us: Company knowledge base, principally as Customer Relationship Management
This data processor does the following activities for us: Google provides email, office tools, and cloud storage
Miro
This data processor does the following activities for us: Miro provides collaborative online whiteboard services
Others we share personal information with
Insurance companies
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
10 July 2024